Frequently Asked Questions
Everything you need to know about your Gen Mobile experience.
What is the standard shipping time for mobile devices?
We offer expedited shipping on all orders. Typically, devices arrive within 3-5 business days, and you will receive a tracking number via email as soon as your order leaves our warehouse.
Do your smartphones come with a warranty?
Yes, all new devices purchased from Gen Mobile include a 12-month manufacturer warranty. Certified pre-owned devices come with our exclusive 90-day Gen Care guarantee.
What is your return policy for electronics?
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return the device in its original packaging for a full refund or exchange.
Are the phones sold on Gen Mobile unlocked?
Absolutely. All smartphones sold on our platform are factory unlocked, meaning they are compatible with most major GSM and CDMA carriers worldwide.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible purchases.
How do I know the condition of a certified pre-owned device?
Every pre-owned device undergoes a rigorous 50-point inspection process by our technicians to ensure 100% functionality and is graded based on its cosmetic condition.